Privacy Policy

BeautiGO ("we", "us", or "our") operates the BeautiGO mobile application and the beautigo.ch website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services.

We are committed to protecting your privacy in accordance with the Swiss Federal Act on Data Protection (FADP/DSG), the European General Data Protection Regulation (GDPR), and all other applicable data protection laws.

The data controller responsible for your personal data is: BeautiGO, Switzerland. For any questions regarding this Privacy Policy or your personal data, you may contact us at: contact@beautigo.ch.

Account information: When you create an account, we collect your full name, email address, phone number, city/NPA, and password (stored in hashed form).

Professional accounts: If you register as a professional, we additionally collect your business name, business address, commercial register number (optional), center type, and subscription plan.

Booking data: When you make appointments, we collect the service requested, date, time, professional name, and any notes you provide.

Device and usage data: We collect device type, operating system, app version, IP address, and usage analytics to improve our services.

Location data: Only when you explicitly grant permission, we collect your approximate location to suggest nearby salons.

Communication data: If you contact us via email or in-app support, we retain the content of those communications.

We use your personal data for the following purposes:

- To create and manage your account, authenticate your identity, and provide our core booking services.

- To process and manage appointments between clients and beauty professionals.

- To send appointment confirmations, reminders via push notifications or SMS (for Pro/Premium subscribers), and service-related communications.

- To verify professional accounts through commercial register numbers.

- To improve our app and website, analyze usage patterns, and develop new features.

- To comply with legal obligations and enforce our Terms of Service.

We process your personal data based on: (a) your consent, (b) the performance of a contract with you, (c) our legitimate business interests, or (d) compliance with legal obligations.

You may withdraw your consent at any time by contacting us. Withdrawal does not affect the lawfulness of prior processing.

We share your data only in the following circumstances:

- With beauty professionals: Your name, phone number, and appointment details are shared with the salon you book with.

- Service providers: We use Supabase (data hosting, EU-based), Twilio (SMS delivery), and Expo (push notifications). These providers process data on our behalf under strict data processing agreements.

- Legal requirements: We may disclose your data if required by law, court order, or to protect the rights and safety of BeautiGO and its users.

We do not sell your personal data to third parties.

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we retain data for up to 12 months for legal compliance purposes, after which it is permanently deleted.

Appointment history is retained for up to 24 months for service quality and dispute resolution purposes.

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS) and at rest, secure password hashing, role-based access controls, and regular security reviews.

Despite our efforts, no method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Under Swiss and EU data protection law, you have the following rights:

- Right of access: Request a copy of the personal data we hold about you.

- Right to rectification: Request correction of inaccurate or incomplete data.

- Right to erasure: Request deletion of your personal data ("right to be forgotten").

- Right to restrict processing: Request that we limit how we use your data.

- Right to data portability: Receive your data in a structured, machine-readable format.

- Right to object: Object to processing based on our legitimate interests.

To exercise any of these rights, contact us at contact@beautigo.ch. We will respond within 30 days.

Your data is primarily stored and processed in Switzerland and the European Union. If data is transferred to countries outside the EU/EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent measures recognized under Swiss law.

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we discover that a child under 16 has provided us with personal data, we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. The "Last updated" date at the top indicates the latest revision.

If you have questions or concerns, contact us at: contact@beautigo.ch.

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local data protection authority.